Consulting for auto repair businesses
Auto Repair Shop Business Consultant
A repair shop is a capacity business measured in bays and technician hours. Both are easy to waste.
The situation
What we usually find in auto repair shops and body shops
Shops that improve usually do it with three numbers: effective labor rate, technician productivity and average repair order. None of them require new equipment.
The service advisor role is the other lever. It determines estimate quality, approval rate and whether declined work ever comes back.
Technician productivity and efficiency
Hours billed against hours present, and hours billed against hours actually worked on jobs. The gap between the two tells you whether the problem is workflow or pace.
Effective labor rate
Posted rate is not what you earn. Discounts, comebacks and unbilled diagnostic time pull the real rate down, often by a lot.
Parts margin and sourcing
Matrix pricing, supplier terms and core handling make parts a profit center or a pass-through.
Bay and schedule utilization
Waiting on parts, approvals or a tow means a bay is producing nothing. Scheduling discipline recovers real capacity.
Average repair order and declined work
Inspection process, presentation and follow-up on declined work are the cheapest revenue in the shop.
Customer retention
Repeat customers cost nothing to acquire. Most shops have no idea what their retention rate is.
Where this leads
Related services
If the issue is pricing and margin, see the profitability review. If it's scheduling, delegation and daily flow, see operations consulting. If the same mistakes keep repeating, start with process improvement.
Other industries
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